Frequently Asked Questions
Everything you need to know about your next gear upgrade.
What is the standard shipping time for electronic components?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping varies by location.
Do you offer a warranty on pedals and power supplies?
Yes, all new electronic products come with a minimum 1-year manufacturer warranty. We also offer an extended Pedal Empire protection plan for accidental damage.
What is your return policy for opened electronics?
Items can be returned within 30 days of purchase. To be eligible for a full refund, electronics must be in original packaging with all cables, manuals, and software licenses unredeemed.
Are your power supplies compatible with international voltages?
Many of our modern power supplies feature universal voltage (100-240V), but please check the specific product specifications or contact our support team before plugging into international outlets.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you provide technical support for setup and installation?
Absolutely. Our team of gear experts is available via live chat and email to help you troubleshoot signal chain issues or configure your new electronics.